Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@kendallcarter.com
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs for defective, damaged, or incorrect items are covered by Kendall Carter. For returns due to change of mind, personal preference, or accidental ordering, return shipping costs are the responsibility of the customer. In cases where the item is significantly not as described, Kendall Carter will cover return shipping costs or offer a full refund without requiring the item to be returned.
You can always contact us for any return question at support@kendallcarter.com
Return Address
Please send all approved returns to:
Kendall Carter Returns
92 Whateley Crescent, Castle Bromwich
Birmingham B36 0DP
West Midlands, United Kingdom
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing it at support@kendallcarter.com. If your order has not yet been processed or shipped, we will do our best to cancel it and issue a full refund. If your order has already been dispatched, we are unable to cancel it at that stage — please refer to our 30-day return policy above, or exercise your 14-day statutory cancellation right under the UK Consumer Contracts Regulations 2013 once you have received your item.
UK Consumer Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason and without providing a justification. To exercise this right, you must notify us within this 14-day cancellation period by contacting us at support@kendallcarter.com; you then have a further 14 days to return the item to us. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Under the Consumer Rights Act 2015, all items sold must be of satisfactory quality, fit for purpose, and as described. If your item does not meet these standards, you are entitled to a repair, replacement, or refund. For faults reported within 30 days of purchase, you are entitled to a full refund. For faults reported between 30 days and 6 months, we will offer a repair or replacement first; if unsuccessful, a full refund will be provided.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@kendallcarter.com
Contact Information
Store name: Kendall Carter
Business Name: Dual Vision Enterprise
Company Address: Dorpsstraat 25B, 4152 EM, Rhenoy, Gelderland, The Netherlands
Warehouse Address: 92 Whateley Crescent, Castle Bromwich, Birmingham B36 0DP, West Midlands, United Kingdom
Company Number: 95044892
Phone: +44 7882 513107
Email: support@kendallcarter.com
Contact form: Contact
Monday to Friday: 09:00–18:00 (GMT+1 London)
Saturday to Sunday: 10:00–16:00 (GMT+1 London)
We aim to respond to your inquiries within 24 hours.